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System Support

Orchid System Maintenance & Support

We work on customer friendly project delivery models and offer strategic participation in building customer capabilities, guaranteeing reliable service, timely project completion and systems effectiveness.

Orchid offers a robust and comprehensive set of solutions to meet its clients’ functional and technical support needs associated with the ongoing operational demands of ERP applications and technology. With its dedicated onsite/ offsite team equipped and current with the latest technology and application expertise which are continuously upgraded and honed, Orchid is fully capable of servicing its clients compliant to the highest industry standards.

Our consultants are available for all areas of support including systems implementation time services such as consulting in best practices, system development, training and post-implementation support. We provide help desk services, system health checks, and database support as part of our continued long time support.

Our Services Include

Orchid Support Model

Our approach towards customer support has the following strategy:

We have the infrastructure to ensure that you consistently receive a high quality of service on a regular and planned basis.

Post implementation support is usually tailored to suit customer requirements.

Issue Logging in

Issues will be logged by users through an issue logging system / via emails or telephone calls. All issues will be accorded a severity rating based on the critical nature of the issue.

Priorities are assigned based on the severity of the issue and addressed to ensure minimal operational impact for the client’s business.